Supporter Store & Kickstarter Upgrade FAQ
Can I downgrade or get a refund?
You can request a refund at any time up to 30 days from your date of purchase by emailing admin@snacko.land
I changed my mind! Can I exchange my tier for a different one?
Please request a refund and make a new purchase for your desired tier
When is the Supporter Store ending?
September 16th. To make sure we have time to work with and implement everyone’s rewards, we have decided to offer this for a limited time.
Is the key just for Steam?
Yes - at this time, Snacko is only confirmed for Steam. We haven't settled on additional platforms. If that changes, we'll be sure to make an announcement, and look into the feasibility of different key options if possible.
When do I get the game key?
You will receive your key when Snacko releases in 2021. As with any game, there is always the chance the exact release window will change as development goes forward. We will always communicate any changes with our supporters.
When will the Beta be?
We don’t have an exact date yet, but we are aiming for early 2021. Announcements to dates will be made on our socials and through our mailing list.
Why did my order get cancelled?
New purchases: at this time, we are only allowing one purchase per email. If you entered a quantity greater than 1, we have cancelled and refunded your order.
Upgrades: make sure the email submitted was the same as the one you used to pledge on Kickstarter. Check and make sure your quantity was set to 1.
I pledged and I’d like to upgrade, but I pledged an amount other than the tier’s default amount. Can I get refunded the difference?
To keep post-Kickstarter upgrades and purchases feasible, we’re trying to make this process as simple as we can. Unfortunately, we cannot refund the difference if your original pledge is more than the listed amount.
I don’t want to use Discord, can I communicate with you via email instead?
Yes, just let us know by emailing us at admin@snacko.land
What happens next?
We will reach out to you via Email or Discord. Signpost Etchers and Snack Pack purchases will be sent a survey closer to Beta to collect updated emails for testing and rewards. If you are purchasing a higher tier, please make sure you read the reward information page and are aware of the limitations and cut-off dates.